Right1 Limited is committed to ensuring that your privacy is protected in accordance with the law, and all personal information shall be held and used in accordance with the General Data Protection Regulation (GDPR) of May 2018. Further details about the General Data Protection Regulation (GDPR) and how this protects your data are available from the Information Commissioner’s website at https://ico.org.uk/ .
The Information Commissioner's Office - ICO – is the regulator for the General Data Protection Regulation (GDPR) and may check what data we hold and how we use it. They are the UK's independent body set up to uphold your data rights and for this reason Right1 Limited is registered with this body. Our ICO registration number is Z9497714.
1. The information we collect and how we use it
1.1 When you enquire or register for services provided by Right1 Limited you will provide us with certain personal information. This information may be provided online through our websites, by telephone, by electronic communications or via direct contact with our employees. This information will be stored on our computer systems and in our manual records to allow us to deliver the service you have asked for. Any calls that you make to our office may be recorded for the purposes of our business management, training and security.
1.2 In cases that you are a LANDLORD, RENTER or SELLER you will enter in to an agreement/contract with us and we will need to use your data to meet our contractual obligations to you in that agreement/contract. For this reason, it has been assessed from a full review we did concerning the data we hold that Right1 meets the requirements stated in Article 6(1)(b) of GDPR 2018 that confirms that Right1 has a lawful basis for processing your data as long as ‘processing is necessary for the performance of a contract to which the data subject is party, or in order to take steps at the request of the data subject prior to entering into a contract’
1.3 In order to comply with Immigration Act 2014 stating requirements for Right to Rent Checks, the Landlords and Tenants Act and Money Laundering Regulations 2017, we will request personal data and documents from buyers and renters to confirm identity and address. We may carry out electronic identity verification for sales and Right to Rent checks for renters. In the case of a purchases, will request evidence of funding and the source of any funds being used to meet Money Laundering Regulations 2017.
1.5 The information that you provide will allow us to process your registration for carrying out checks in preparation for your contract, confirm your identity and communicate with you to provide relevant services that you have requested. We will not share you data with a third party unless it is needed either by UK law or needed in fulfilling our contractual requirements to you.
1.6 The Processing and data sharing for tenant’s data is necessary for keeping the property safe and ensure effective repair of defects. Data may be shared to a third party for a tenant that being either the landlord or a trade person authorised to carry out a repair on a property in which they need to gain access to that property at the tenant’s convenience. Data may be shared to lodge a tenant’s deposit with DPS. We may also share data with Corby Council – Council Tax Department and any utilities we may have to register them as the new tenant of the property or when the tenant moves out to react to and assisting in the payment of un-paid bills as documented in the tenancy contract.
1.7 Where information is to be shared it will be shared with carefully selected third parties and only used in relation with either delivering our service to you as part of our contractual obligations, ensuring you meet your obligations of the contract or meeting any authorised UK government requirements to supply your data as long as it is lawful.
2. How we protect your information
2.1 In line with the requirements of the General Data Protection Regulation (GDPR) of May 2018 we follow strict security procedures to ensure that personal information is not damaged, destroyed or disclosed to a third party without your permission if it is not part of our contractual obligations with you or services you have requested. In order to prevent unauthorised access to your information the Information that we collect is stored in a secure office with restricted physical access. We also use a number of security measures to prevent electronic access. Where information is shared with third parties in line with this policy similar security measures are used to protect your information.
2.2 The access to and use of the individual data that we collect is restricted to our employees who need the information to perform a specific job role or activity in delivering the service you have requested from us or to those who are entitled to have the information such as landlords.
2.3 Your information will be held and processed on computers within the UK only and will not be transferred outside of the UK unless you are a tenant and the landlord for the property you are residing is living abroad and has specifically requested such information and is entitled to have it.
2.4 We will retain your information for a reasonable period of time or for as long as is required by UK Law or requirements set out by financial institutes to keep such data for periods up to 6 years. We also follow guidance from the landlord’s associations and institutions on how long we keep tenants data after the tenant has moved out incase of lawsuits.
2.5 The Internet is not a secure medium and as such you acknowledge and agree that Right1 Limited shall not, to the fullest extent permitted by law, be liable to you for any unauthorised usage, interception, distribution, damage or destruction of personal data.
2.6 When communicating with Right1 Ltd by email you should ensure that you take all reasonable precautions to protect any sensitive personal data.
3.0 Additional terms covering websites operated by Right1 Ltd
3.1 Parts of the Right1 website can be used without registering an interest in any of our services. If you only visit our website then the activities and terms outlined in clauses 3.2, 3.3, 3.7, 3.7.1, 3.7.2 and 3.7.3 are applicable to your usage of our wedsite. Some services will require you to register an interest in one of our properties on our website. For this reason we need to know your name and contact details so we can get back to you and feedback on the information you have requested. If we cannot process your contact details we will not be able to contact you
3.2 In order that we can monitor usage of our website concerning performance and customer satisfaction, the third party/parties who supplied the website will pass certain information such as fulfilment and complaints data back to us. In addition, third parties who provide content or functionality through our websites or via links from our website may require information to be collected on the website or via links from the website and may pass such information back to us.
3.4 If you require additional information, services or products outside the services you have either requested or is NOT documented in your contract with us, we will ask you for consent in order for you to opt in to this information. We must keep a record of you consent if you have given it. Keeping a record consent is a requirement of the General Data Protection Regulation (GDPR) of May 2018 of which we must adhere to. Where you have provided consent we may use your information to contact you about other services that may be of interest to you but you have not requested or is not documented in our contract with you, this may involve sharing some or all of your information with carefully selected third parties.
3.5 On occasion we may carry out surveys or other promotional activities which will be for our own benefit as a company or for more general interest concerning our performance. Participation in any survey by you to that end is entirely optional.
3.6 We may also wish to provide you with information about special features of our website or any special deals on services or properties which we think may be relevant to the services we are already providing to you or that you have stated may be of interest to you. We will never sell or pass your data to other companies unless you have given your consent for us to do this.
3.7.3 Mouseflow is also used as a web analytics tools to track user behavior and that, by using websites, you the users consent to be tracked with this tool. If you would like to opt-out of mouseflow tracking, please visit their page: https://mouseflow.com/opt-out/ this will prevent any tracking. Please also be aware that at time of publishing this information is correct however after the 25th May 2018 mouseflow may need to update their usage to meet the requirements of the General Data Protection Regulation (GDPR). We recommend you check the latest information on https://mouseflow.com/
4. Summary about consent
As explained in parts of this document your data is required in preparing to either go in to or by actually being in active contract with us. In some instance we may be forced to withdraw some of our services to you if we were not allowed to process your data. In other instances, we are required by law to keep or share your data such as with the Immigration Act 2014, The Landlords and Tenants Act and Money Laundering Regulations 2017. If we asked for your consent before doing business with you this would not be lawful as we may have to withdraw some of our services if consent was not given and we would not be able to act on any request by you to delete your data because of restrictions set by some UK laws and regulations that require us to keep it for certain periods of time.
4.2 Where in any case you provide information about individuals other than yourself you warrant that you have obtained that person's consent to the use of such information prior to submitting the data to us.
5. How to contact Right1 Limited
Third party sites
Third party internet sites that you can link through to from our website are not covered by our Privacy and Security policy, so we accept no responsibility or liability for these sites.